Privacy and cookie policy

Who we are

The controller of your data is Τζαγκαράκη Ανδρονίκη και ΣΙΑ Ε.Ε., VAT no. EL802871141, tax office Chania, GEMI no. 184333558000, registered at 14 Ipirou St, 73132 Chania. For any matter concerning your data you can contact us at labrostz@windowslive.com or +30 698 021 6015.

What data we collect

We only collect what you give us: when you fill in the contact form or the availability form (name, email, phone, accommodation, dates, number of guests and your message), or when you write to us on WhatsApp, call us or email us.

Why we use it

We use your data to answer your request, to let you know about availability and, if you book, to organise your stay and meet our legal obligations. The legal basis is the preparation and performance of the accommodation contract and compliance with legal obligations. We do not send marketing messages, and we do not sell or give your data to third parties for their own purposes.

How long we keep it

Messages that do not lead to a booking are kept for as long as required by applicable law (in particular tax law). Booking details are kept for as long as tax and other legislation requires.

Third-party services

This website uses embedded Google maps (Google Maps) on the accommodation pages. When a map loads, Google may receive your IP address and use its own cookies, in line with its own privacy policy. If you write to us on WhatsApp, the conversation takes place through Meta’s WhatsApp service, under its own terms. To operate this website and handle your booking, we also share the necessary data with the following recipients: Stripe (payments), Brevo (emails), Tourmie (online check-in) and Hostinger (hosting).

Cookies

This website only uses the cookies described here. We do not use cookies for advertising. Fonts are loaded from our own server, not from third parties.

Necessary cookies (no consent required):

• pll_language: remembers the language of the website (1 year).
• chs_consent: remembers your choice about cookies (6 months).
• __stripe_mid, __stripe_sid and m: set by Stripe on the pages with the booking form, for secure payment and fraud prevention (from 30 minutes to about 13 months).

Cookies that need your consent: the embedded Google map on the accommodation pages. It only loads if you choose “Accept”, and Google may then set its own cookies. If you choose “Reject”, the map does not load.

You can change your choice at any time from “Cookie settings” at the bottom of every page, and you can delete or block cookies in your browser settings.

Your rights

You have the right of access, rectification, erasure, restriction of processing, data portability and objection. To exercise any of them, write to us at labrostz@windowslive.com. If you believe that the processing of your data breaches the law, you can lodge a complaint with the Hellenic Data Protection Authority (www.dpa.gr).

Changes

If anything in this policy changes, we will update this page and the date at the top.