Booking Terms & Conditions

1. Business details

• Business name: Τζαγκαράκη Ανδρονίκη και ΣΙΑ Ε.Ε.
• VAT no.: EL802871141
• Tax office: Chania
• General Commercial Registry (GEMI) no.: 184333558000
• Registered address: 14 Ipirou St, 73132 Chania
• Email: labrostz@windowslive.com
• Phone: +30 698 021 6015

Property Registry Number (AMA) of each accommodation:

• Blue Balcony: 00003237984
• Sea & City: 00003692131
• Harbour: 00003564849
• Melina: 00002678172
• Soul of Sun: 00003614322
• Central Roof Penthouse: 00001608922

2. Booking

Your booking is completed once payment has been made. The confirmation email you receive is the confirmation of your booking.

The number of guests may not exceed the capacity of the accommodation.

3. Prices and payment

Prices are in euros, per accommodation per night, regardless of the number of guests.

The full amount is paid online by card through Stripe. Your card details are not stored on this website.

A tax document is issued in accordance with applicable law.

4. Climate crisis resilience fee

The climate crisis resilience fee is not included in the price. It is paid in cash at the property: €8 per night from April to October and €2 per night in the other months, in accordance with Greek law.

5. Cancellation and refunds

Free cancellation up to 7 days before arrival. For arrivals from 1 May to 30 September, up to 45 days before arrival.

After this period, or in the event of a no-show or early departure, the amount is non-refundable.

Cancellations must be made in writing by email, at labrostz@windowslive.com.

Refunds are made to the same card, within approximately 5–10 working days.

6. Right of withdrawal

The 14-day right of withdrawal does not apply to accommodation services provided on specific dates (Directive 2011/83/EU, Article 16, as transposed into Greek law). Only the cancellation policy above applies.

7. Arrival and departure

Check-in and check-out times are stated on the page of each accommodation and in the confirmation email.

Online check-in is completed through the digital guide sent with the email. Guests are identified with an ID card or passport.

8. House rules

The rules of each accommodation are stated on its page (smoking, parties, quiet hours, pets). Breaching them may result in the stay being ended without a refund.

9. Force majeure and changes

If, for reasons beyond our control, the accommodation is not available, we will offer an equivalent alternative accommodation or a full refund.

10. Complaints and disputes

Please contact us by email first, at labrostz@windowslive.com.

Greek law applies and the courts of Chania have jurisdiction, without prejudice to the rights consumers have under consumer protection law. Consumers may also contact the Greek Consumer Ombudsman.

11. Personal data

Read how we process your personal data in our Privacy Policy.